RETURNS & ADJUSTMENTS
Goods Return
Manage goods returns with automated return processing, inventory updates, and return analytics.
LegAn helps operations and finance process returns consistently—from authorization through stock and settlement—so adjustments do not break your books.
Trusted by 50,000+ companies
Why structured goods returns matter
Ad-hoc returns create inventory drift and billing disputes. Automation keeps stock, credits, and customers aligned.
Faster return processing
Standard workflows for authorizations, pickups, and receipt validation.
Inventory accuracy
Update on-hand and in-transit positions when returns are received or scrapped.
Return analytics
Track reasons, rates, and value by product, channel, and customer.
How it works
From return request to inventory and settlement
One flow connects logistics, warehouse, and finance so nothing falls between teams.
Authorize and process
Capture, receive, and update inventory in one flow
Capture RMA details, restocking rules, and carrier or pickup plans with audit trails.
Authorize and schedule
Capture RMA details, restocking rules, and carrier or pickup plans with audit trails.
Receive and verify
Match inbound shipments to authorizations and flag quantity or condition gaps early.
Update inventory
Post goods back to sellable, repair, or write-off buckets with correct cost handling.
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Analytics and alignment
Return analytics and financial alignment
Slice return volume and value by SKU, region, and reason code for sourcing and QA.
Return analytics
Slice return volume and value by SKU, region, and reason code for sourcing and QA.
Exception alerts
Notify teams when SLAs slip or high-value returns need manual approval.
Financial alignment
Link returns to credit notes and AR so customer balances reflect reality.
Explore Trade ManagementPlatform capabilities
Tools for teams that need returns handled without inventory or billing surprises.
RMA workflows
Standard return authorization with rules for restocking, repair, and write-off.
Logistics coordination
Track pickups, in-transit, and received status with carrier references.
Inventory posting
Update stock positions automatically when returns are accepted or rejected.
Return analytics
Analyze return rates, reasons, and value by product and customer.
SLA alerts
Get notified when returns age beyond policy or need escalation.
Credit note linkage
Connect returns to credit notes so AR and customer balances stay accurate.
Typical use cases
• Distributor returns and stock rotation
• E-commerce and OTIF reversals
• Quality holds and vendor chargebacks
• Seasonal recall programs
• Inter-branch stock corrections
• Warranty-related product swaps
Master returns without losing inventory or trust
Automated processing, inventory updates, and return analytics on LegAn.
